lenet ron
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project overview
designing for safety between humans & ai chatbots
my role
user researcher & designer
key insight
when ai hides what it doesn't know, users pay the price -- an analysis of what c.ai doesn't tell users about its own limitations.
users trusted their gut and intuition over ai, so we designed a tool that surfaces errors while preserving human judgement and final control.
methods & tools
heuristic evaluation, interface redesign (canva)
See full project
"hey siri, can i trust you?"
the hidden emotional labor of talking to ai
workiva usabilathon (2nd place)
when users trust their gut over ai error detection
Unrailed! gameplay analysis
what games reveal about real-world teamwork
