character.ai

project overview

designing for safety between humans & ai chatbots

my role

ux researcher & designer

ux researcher & designer

ux researcher & designer

key insight

when ai hides what it doesn't know, users pay the price -- an analysis of what c.ai doesn't tell users about its own limitations.

when ai hides what it doesn't know, users pay the price -- an analysis of what c.ai doesn't tell users about its own limitations.

when ai hides what it doesn't know, users pay the price -- an analysis of what c.ai doesn't tell users about its own limitations.

impact

a low-cost, high-leverage fix: chatbots optimized to flatter erodes the trust it depends on, and the fix (uncertainty made visible, friction reintroduced, etc.) is cheap relative to the cost of a user who can't tell roleplay from reality.

a low-cost, high-leverage fix: chatbots optimized to flatter erodes the trust it depends on, and the fix (uncertainty made visible, friction reintroduced, etc.) is cheap relative to the cost of a user who can't tell roleplay from reality.

a low-cost, high-leverage fix: chatbots optimized to flatter erodes the trust it depends on, and the fix (uncertainty made visible, friction reintroduced, etc.) is cheap relative to the cost of a user who can't tell roleplay from reality.