users adjusted their behavior to accommodate siri — speaking slower, louder, clearer — knowing it wouldn't help. this emotional labor became an invisible user burden that eroded trust over time.
users trusted their gut and intuition over ai, so we designed a tool that surfaces errors while preserving human judgement and final control.
users adjusted their behavior to accommodate siri — speaking slower, louder, clearer — knowing it wouldn't help. this emotional labor became an invisible user burden that eroded trust over time.
methods & tools
user interviews, thematic analysis, thematic coding, webex, chatgpt
user interviews, thematic analysis, thematic coding, webex, chatgpt
user interviews, thematic analysis, thematic coding, webex, chatgpt
