when users trust their gut over ai error detection
my role
ux researcher & designer
ux researcher & designer
ux researcher & designer
problem
spreadsheet errors surface at month-end, after the numbers are already in someone's report. automation should fix that — but analysts trust their gut over any tool, and anything that decides for them gets switched off.
spreadsheet errors surface at month-end, after the numbers are already in someone's report. automation should fix that — but analysts trust their gut over any tool, and anything that decides for them gets switched off.
spreadsheet errors surface at month-end, after the numbers are already in someone's report. automation should fix that — but analysts trust their gut over any tool, and anything that decides for them gets switched off.
key insight
users trusted their gut over ai, so we designed a tool that surfaces errors while preserving human judgement and final control
users trusted their gut over ai, so we designed a tool that surfaces errors while preserving human judgement and final control
users trusted their gut over ai, so we designed a tool that surfaces errors while preserving human judgement and final control
impact
won 2nd place out of 30+ teams at the workiva usabilathon.
won 2nd place out of 30+ teams at the workiva usabilathon.
won 2nd place out of 30+ teams at the workiva usabilathon.
